Voicedata Services, Perth Western Australia, Phone Systems, Voice Over Ip, Office Phones

FAQ's

Q.	When I buy a phone system can I also get the phone lines I need?
A.	Yes, Voicedata Services can assist you with ordering a wide range of network services from basic phone lines and ISDN services. We will co-ordinate both your system installation and your phone lines for you, making it even easier for you to manage your business communications.

Is It more economical for my business to rent our equipment than to purchase it. Do you offer rental arrangements for phone systems?

You have the option either to rent or lease your phone system or purchase it outright. Our Finance packages include Service Assurance that covers all your systems service requirements. Renting your phone system also gives you the additional benefit of easily upgrading your system as your business grows or your communications requirements change. Please contact one of our sales consultants to discuss which option is best for you.

What is a PABX?

PABX stands for Private Automated Branch Exchange.

This term is also abbreviated to PBX. Traditionally, PABX’s were large and clunky, as well as expensive. Today, technology has made them small, powerful and affordable.

A PBX is often confused with a Key Systems (also called KTS, or Key Telephone Systems), which were originally designed to provide basic PBX functionality to the small to medium end of the marketplace. PABX’s are designed, often with substantially more power than a Key System. A PABX is generally suited towards the larger business or corporation, or in some cases, to smaller or medium business requiring specific features.

What is the difference between an analog station and a digital station?

Your voice normally travels in a waveform. Digital phones contain a microchip called a DSP that converts that wave to 1's and 0's and transmits it to the KSU where a second microchip converts it back to a wave form and sends it across the phone company's telephone line. This allows additional information to be packeted with your call. This is how a digital phone system offers you so many features that you cannot get on an analog phone. Analog phones simply pass the waveform along. Phones in your house are a good example of an analog phone.

Q.	If I have more than 1 phone line how can I make calls go to other lines when my first line is busy?
A.	This is a feature from your telephone company called Rotary Hunting. If you have several lines and one main number the phone company can put your lines in a hunt group. If line 1 is busy the next inbound call hunts to an available line. Once all of your lines are in use the next inbound caller will hear a busy signal.

Q.	Can I have callers go into the voicemail/auto attendant if all of my lines are busy?
A.	No. If your lines are all in use there is no pathway into your voicemail. The next person that calls your main number will hear a busy signal.

Q.	What is a voice mail/auto-attendant?
A.	A voice mail is a device that allows callers to leave messages for your employee's. These messages are left in mailboxes (essentially a storage bin). An auto-attendant is usually a component of the voice mail system. It allows you to record a message in order to help direct callers to extensions, mailboxes, or departments.

Q.	What is a port?
A.	A Port is a physical interface between a device and the phone system. You can have different types of ports. For example a trunk port is where you would connect one of your telephone lines, a digital port is where you would connect a digital phone and an analog port is where you would connect an analog phone.

Q.	What is a station?
A.	A station is an analog or digital telephone.

Q.	What is a trunk?
A.	A trunk is a Telephone Line from the phone company.

Q.	What is a POTS line?
A.	A POTS line (Plain Old Telephone Service) is a term used to describe a basic telephone line from the telephone company.

Can I transfer callers to a phone number outside of my office?

Yes. There are several ways this can be accomplished. Calls can be manually transferred to outside numbers by making an unsupervised conference call. A call comes into your office, you place that caller on hold and select another line, call the off-premise number and connect the two lines. The drawback to this method is that two of your telephone lines are tied up while the conversation is occurring. The recommended method to do this uses a feature from the telephone company called off-premise transfer, easycall transfer, or third party transfer. This feature allows you to transfer the inbound caller back out on the same line they called in on, thus removing that call from your phone line.

Q.	What is the difference between a P-type headset and an H-type headset?
A.	A P-series headset is for pre-amplified use. This means that the level of amplification from the telephone is adequate, and no amplifier is required. An H-series headset is designed to be used with the Plantronics M12 Vista Amplifier.

Why Does My Headset Need an Amplifier?

An amplifier is a small device that connects your headset and your telephone together. The majority of phones do not have suitable power to boost the sound to your headset, so an amplifier is necessary to provide the extra power.

Amplifiers provide other great features such as:

Volume control, protects your hearing from loud, unexpected noise spikes.
Convenient toggle switch, lets you easily switch between your handset and headset.
Mute button, prevents callers from hearing you.
Sensitivity switch, fine tunes the sound quality.
Compatibility switch,allows your amplifier to work with different makes and models of phones.

Which is better, voice-tube or noise canceling?

Plantronics recommend noise-canceling microphones only in environments with an ambient noise greater than 65dB. This means that unless you work on a flight deck or a manufacturing plant, a voice-tube headset is adequate. Voice-tube headsets are lighter-weight, more economical, more hygienic, and generally considered to be more fashionable than noise canceling. Of course the decision is a personal one, and either type is suitable for most offices and call centres.

Q.	Where can I find replacement parts and accessories?
A.	Voicedata Services offers a full range of voice tubes, ear pads, ear loops, neck loops, batteries, cables, training adapters, switch boxes, amplifiers, power packs, wind shields, ear buds, lanyards and other accessories for Plantronics headsets. Contact our sales consultants for more information.